What do I do when I'm locked out of my shift? If you are locked out of Home for any reason, contact your Coach. Have more questions? Submit a request Comments Haley Abrams December 06, 2016 03:40 I am currently locked out of my shift and I cannot even get on the platform, so I have nowhere to go and no one to ask for help. Therefore, I am currently missing my first shift. This article did not help at all because it is not normal business hours and although it is my first shift, I do not have an email with that subject title. Jared Wolf December 06, 2016 14:38 Hey Haley! So sorry you're having a frustrating experience. It's my understanding that you've already been informed that your trainer is out of the office and will be creating your platform account as soon as she gets back and has had a chance to review your assignments.