The Spike Team is an elite group of crisis counselors who spring into action when our queue becomes especially long and extra support is needed. They are summoned by a text message from the staff. Logging on during a Spike is optional, but if you're available when you get the text, you're strongly encouraged to help out!
The Spike Team is open to Level 2 and 3 counselors. These are counselors who have taken on 20 conversations or more. You'll receive an email inviting you to the Spike Team when you reach this level. If you think you're already eligible for the Spike Team and haven't gotten an email, contact your Coach.