Can Crisis Text Line verify my training hours?

Training does not count toward your volunteer hours on the Platform and cannot be verified by your Coach. Additionally, we cannot provide specific assessment or evaluation on your performance or other paperwork that may be required by your school. After taking your first shift, you will receive an email with a training completion certificate as a printable PDF.

Once you pass training and begin taking conversations on the Platform, you can download a letter of verification detailing the number of volunteer hours completed, and the number of texters supported. Crisis Counselors can download this letter from their Profile at any time.

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