The Spike Team is a group of Crisis Counselors who receive a text from staff when our queue becomes especially long and extra support is needed. Logging on during a Spike is optional, but if you're available when you get the text, you're strongly encouraged to help out.
The Spike Team is open to Level 2+ Crisis Counselors. These are CCs who have taken on 20 conversations or more.
You can sign up for the Spike Team by going to the “About Me” section of your profile and selecting “Spike Preferences.” You can add yourself to the team and change the preferences you have in place.