Sadly, there are some carriers who have not adopted the use of shortcodes--and the small percentage of people with these phones can't use Crisis Text Line via SMS. (We hear that sometimes you get an auto-error response. Sometimes nothing at all. We know this isn't ideal, and we wish those carriers would enable us!) If your phone carrier doesn't enable shortcodes, contact us via Facebook Messenger at facebook.com/crisistextline.
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