Submit a request – Volunteer Help Center

Your email address

Subject

Please select which context you are reaching out to us as

This will help us route your request as efficiently as possible

New Vol Form texter : I would like to provide feedback about a conversation I had

Are you applying to a specific program?

What is the subject of your question?

How can we help you with verifying your email address?

I have a question about my application status

Are you a general or practicum student trainee?

What can we help you with?

Why would you like to postpone or cancel your enrollment?

How can we support you in your final activity?

Please help us support your background check question quicker:

Please let us know if you have attempted to common solutions with your browser and computer:

Are you a general volunteer or practicum volunteer?

How can we refer or recommend you?

How can we help you?

Please share more about why you would like feedback on conversations

We would love to help! Please help us route your request by selecting all that apply. In the description, please share the convo #'s, approximate date and time, and more details about why you would like guidance on how you handled these conversations.

If you would like to withdraw, please share any/all reasons why:

Sharing your reason why will help us ensure we're better supporting our volunteers. Before withdrawing, make sure you download your Letter of Verification, as you will not be able to do so after your account is deactivated.

How can we help you with your hours or shifts?

If you would like to take a break, or missed a shift, or have another question about your hours, please let us know and we'll be happy to help.

If you're having trouble signing in, how can we help you?

Please ensure you verify your identity by sharing your phone number that you entered when you created your CtL account in the description field.

What common solutions have you tried before contacting us?

I am a new or returning volunteer and would like guidance

As a new or returning volunteer, you may have a lot of questions! Please select all the ways that we can help you.

Description

Email Verification Acknowledgement

Please check your email inbox for an email from support@crisistextline.zendesk.com to verify your email address. We will not receive your ticket until you verify your email address.

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